CU*South’s Managed Services Division is growing organically in the truest sense of the word; you wanted it, we started it, everybody’s benefitting.
Tweet me with some TMI.
Just this week, our Managed Services Collection’s star, Ashley Beard, put together a “best practices” handbook about utilizing social media — the public sharing of information that can greatly help credit unions in their skip tracing efforts — after researching the regulations and laws. If you’ve looked into it, you know what a feat that is; the governance is spread out in bits and pieces all across the internet. Ashley pulled it all together into one go-to document, tracked down some online training, and then put what she learned into practice as lead collector for our credit union, Tri-Rivers FCU of Montgomery.
We’ve mentioned Tri-Rivers quite a bit because of the outstanding results of our collabortion in collections –under the leadership of Managed Services Collections manager Rebecca Weemes, Tri-Rivers was reporting .59% delinquency on their 5300 as of yesterday. This time last year, that number was 4.18% — not only a dramatic change worthy of much praise, but additionally they did it without dropping their average yield of 10.9%!
We prefer to call it co-sourcing.
VP of Business Operations Roxanne Bradley has also revamped her baby, Back Office and Bookkeeping Services, in response to demand. What started as a small offering for a handful of our overworked credit unions to relieve some pressure on their staff has grown, under Roxanne’s management, into a thriving division that provides our credit union clients with 24/7 access to professional bookkeeping services and an expert staff with years of combined experience specifically honed in the credit union arena.
It’s particularly popular among managers, especially in smaller credit unions where the back office, daily balancing, accounting and other tasks often fall on their shoulders.
Like our successful Collections division, Back Office and Bookkeeping Services help our credit unions’ bottom lines. Co-sourcing is a perfect CUSO fit because we serve the needs of several clients at one time, and this saves credit unions money. We also know how to streamline the procedures and functions to do it quickly and efficiently.
Managed Services are also targeted, as they have been from day one, to fit the client and not the other way around.
That means CU*South can step in for an employee on leave, or one who is ill, on temporary assignment and in a specific capacity — or we can function as your back office or bookkeeper for as long as it meets your needs. That’s how our clients have directed the growth of Managed Services, and we’re sticking with it.
If you’d like to learn more about our Managed Services Division, we’d love to talk about what CU*South can do to help your credit union. Please email Roxanne Bradley at rbradley@cusouth.com or take a look: MS Back Office and Bookkeeping Services
